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TSI Technical Support Request Form
Briefly Describe The Issue*
First Name*
Last Name*
Office Location*
-- Please select your Office Location --
Administration Department
Bryant
Callowhill
Community Support
Dohrman
Fiscal Department
Greenfield
HR Department
Island
Jancey
Longo
Maintenance Department
McKeesport
McLenahan
Program
Permanent Supportive Housing
Quality Department
Royer
South Braddock
West Homestead
Your Direct Phone Number*
Your Phone Extension*
Your E-Mail Address*
(Please provide three dates/times we can contact you regarding this problem.)
What Days/Hours Are You Available?
Remaining Characters:
500
How Urgent is this Issue?*
-- Please select the Urgency of This Issue --
No Hurry...Help me at your convenience
This is a problem, but I can still work
HELP! I can do my job, but its difficult
HELP!! I cannot do my job because of this issue
HELP!!! This is an EMERGENCY!!!
Where Do You Experience This Issue?
On a Workstation PC
On a Laptop
On a Thin Client
When Do You Experience This Issue?
When I first turn on the computer.
I am not able to login to Windows.
When I log into the Microsoft Outlook Client.
When I try to login to Microsoft Outlook WebAccess.
There is a problem using Microsoft Outlook.
Internet sites will not load.
Printer(s) are not working properly.
When I am using Word or Excel.
When I am using WordPerfect or Quattro Pro.
I cannot send e-mail.
I cannot receive e-mail.
Wireless Internet is not working.
Connection to Main Office keeps dropping.
My username will not work.
My password is not working.
Please add or disable a user account.
Other...please explain in the box below.
(Any additional information you provide will allow us to resolve your issue in a timely manner.)
Additional Information
Remaining Characters:
500
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