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TSI Technical Support Request Form
Briefly Describe The Issue*
First Name*
Last Name*
Office Location*
-- Please select your Office Location --
Bryant
Callowhill
Community Support
Dohrman
Greenfield
Island
Jancey
Jane
Longo
Main Office
McKeesport
McLenahan
Program Building
PSH
Royer
South Braddock
West Homestead
Other
Your Direct Phone Number*
Your E-Mail Address*
(Please provide three dates/times we can contact you regarding this problem.)
What Days/Hours Are You Available?
Remaining Characters:
500
How Urgent is this Issue?*
-- Please select the Urgency of This Issue --
No Hurry...Help me at your convenience
This is a problem, but I can still work
HELP! I can do my job, but its difficult
HELP!! I cannot do my job because of this issue
HELP!!! This is an EMERGENCY!!!
Where Do You Experience This Issue?
On a Workstation PC
On a Laptop
On a Thin Client
When Do You Experience This Issue?
When I first turn on the computer.
When I try to login to Novell.
I am not able to login to Windows (second login).
When I log into the GroupWise Client.
When I try to login to GroupWise WebAccess.
There is a problem using GroupWise.
PrecisionCare website does not load properly.
Other Internet sites will not load.
Printer(s) are not working properly.
When I am using Word or Excel.
When I am using WordPerfect or Quattro Pro.
I cannot send e-mail.
I cannot receive e-mail.
Wireless Internet is not working.
Connection to Main Office keeps dropping.
My username will not work.
My password is not working.
Please add or disable a user account.
Other...please explain in the box below.
(Any additional information you provide will allow us to resolve your issue in a timely manner.)
Additional Information
Remaining Characters:
500
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